FREQUENTLY ASKED QUESTIONS
If you can't find the answer to your question here, contact us.
What is a Cloud Based Program?
Cloud is the name given to the process of storing data on the internet. In short, instead of establishing and maintaining the information systems infrastructure required for the operation of your applications within your business, serving these applications over the internet is called Cloud Systems. In this way, you will not incur the initial infrastructure installation cost and will be saved from high operating and maintenance costs.
Do I need training to learn the program?
The program is designed as simple as possible. After a 1 hour training, you can easily learn the program. You can get 24/7 support from the customer representative in our support line where you get stuck.
When our computer crashes or virus etc. Is there any data loss?
Since our program is cloud based, it is backed up 2 times a day at 3 different locations.
Do you have Channel Management in your program?
Yes. Our program works integrated with all channels.
Is there a user limitation in the program?
There is no limit on the number of users in Butiksoft. Thanks to detailed authorization definitions, you can authorize all employees of your company in line with their duties and use the system.
How are the updates made in the program?
There is nothing you need to do for program updates. Once the update is released, when you open the program, your program will be updated automatically.
Is There an E-Invoice in Butiksoft?
We have e-invoice integration. We integrin EDM E-Billing Information of Turkey's best entekrator.
Can I use Butiksoft from phones or tablets?
Yes, you can use Butiksoft by downloading our applications from Google Play and App Store from anywhere you have internet access.
Is it possible to send automatic SMS and Email?
SMS and e-mails are automatically sent to your guests as a draft through the system after the reservation they make and after check-in/check-out. Extra fee is charged for SMS.
How Do You Ensure Data Security?
At Butiksoft, data and application security is one of the most important issues we pay attention to. We always provide the highest level of security with our hosting and technical infrastructure. In this field, we are constantly making the necessary updates in our system by constantly following the latest developments in the world.
Can I send to the KBS from the program?
By extracting a list of guests staying at your hotel, the XML files needed by the Police and Gendarmerie are created automatically and you can upload them to the Identification System at any time.
What is the trial period?
The first 30 days of use of Butiksoft is a trial period and is free. During the trial period, you can use the support services like all our other users and use the application as you wish.
How is the License Fee determined?
License fee is determined according to the number of rooms as 1-10, 11-20, 21-30, 31-50. Prices are calculated annually. This fee includes Channel Management and 1 year Technical support package services of the program.